Patient FAQs


Incyte Diagnostics has compiled a list of Frequently Asked Questions submitted by patients over the years.  If your question is not answered here, please feel free to contact us directly.    

1.) Question: What is the Incyte billing office phone number and when can the office be reached?

The Billing Office phones are staffed from 9:00 am until 4:00 pm, Monday through Friday.  The numbers are 509-892-2701 or toll-free, 1-800-403-6749.

2.) Question: How long will it take my doctor to receive the report on my Pap test or biopsy result?

Pap tests are generally reported within 2-4 days after receipt in the laboratory.  A biopsy result is generally reported within 24-48 hours. Some biopsies may require addtional analysis. 

3.) Question: Do I have the right to a copy of my medical record?

You do have a right to receive a copy of your medical record. However, a reasonable, cost-based fee may be charged for this service.  Please allow 15 working days to process your request. 

4.) Question: How is my Pap test screened? 

Your Pap test is initially screened by an automated screener and then by a cytotechnologist who has advanced training in reading cytologic samples. All abnormal results are reviewed by a pathologist. At least ten percent of the Pap tests received at Incyte Diagnostics are re-screened for quality assurance purposes. 

5.) Question: What is "HPV" and its role in cervical cancer?

The human papillomavirus (also called HPV) is the most common sexually transmitted infection (STI). Studies have noted that women with high-risk HPV infections are at a greater risk of developing cervical cancer and its precursor conditions in the future. According to the National Cancer Institute, approximately 11,000 women in the United States are diagnosed with cervical cancer each year and about 4,000 die of the disease. Cervical cancer is highly treatable in most cases if detected early.  

Incyte utilizes the Hologic Aptima HPV assay which screens for the presence of high-risk subtypes and certain high-risk genotypes (16, 18, 45) of the human papilllomavirus.

ASCCP guidelines recommend HPV reflex testing with ASC-US (Atypical Squamous Cells of Undetermined Significance) Pap results, and for co-testing with the Pap test in women ages 30 and over. 

6.) Question: I was diagnosed with cancer. Where can I get additional information about treatment options/prognosis/support groups etc.?  

To learn more visit the National Cancer Institute web page.